SubscribeTue 16 Sep 2008
While I don’t commute daily, I’m big proponent of FastLane, Masschusett’s version of EZ-PASS. In the past year I’ve paid over $250 in tolls, and in the process saved an estimated and estimated $75 this past year in tolls. That savings easily pays for the $20.95 I paid for the transponder.
Fastlane is great. I love the convenience and the savings. However, Fastlane must have one of the worst online systems that I’ve ever seen. Funny, given it’s technological nature. Not only does the fastlane system have an account website that looks like it was designed as high school project from 1999, but offers no meaningful information. I only logged into the account this past week for the first time in probably over 2 years.
I had gotten an email a week ago saying that my credit card had expired, and I needed to update the account. Of course, because I haven’t logged into the account in 2 years I didn’t know what my account number to login was. Luckily today, I was sent a letter with instructions on how I could update my account information my mail. That letter had my account number. With that number in hand, I was able to log into my account.
In the two years since my last login, the website has not improved one ioata. I still get no account details. It still looks like it was designed by an elementary school student, a talented elementary school student but a 2nd grader none the less. Very disspointing.
If you enjoyed this post, please subscribe to the RSS feed
September 16th, 2008 at 4:15 pm
Totally with you on this one. I have to call Fastlane every time I need to do something on the website because I never remember my account number. The only upside here is that the folks on the customer service line were quite friendly and helpful. they agreed that their website leaves a bit to be desired, actually.
September 16th, 2008 at 6:19 pm
I thought the discount will be gone soon? Yeah, paying for transponder sucks and is ridiculous.
I’d rather pay in cash to make sure those highly paid hacks(toll-collectors, 66K annually with 6wk of vacation, highly politically connected) actually do some job.
October 6th, 2008 at 4:45 pm
This was a great post! There is so much turbulence in the market today, and people need peace of mind more than ever. I wanted to offer your readers a link to another blogger who is doing great work. He writes about our ‘childhood money messages’ and how the best approach to stability in today’s market is to resist letting these emotions control our buying/selling habits. It is really fascinating work, and something you should all check out. His name is Spencer Sherman, and you can view his blog at http://www.curemoneymadness.com/blog.