As attentive readers know, I went on vacation to St. John in the U.S. Virgin Islands about a month and half ago. Great vacation. You can read some of reviews on the accommodations here and here. I also rented a SUV while I was there to explore the island on our own. To make the car reservation I had to put down a $100 deposit before I arrived. I put this on my credit card. A week later, I picked up the car. Drove the car for a week, and returned it. If I were doing it again, I’d probably only rent a Jeep for 3 days. When I returned the car, I paid my bill, and didn’t think much of it until I was back home on the mainland.

When I return home from vacation, I review all my bills, and tally up how much I really spent. I did this,and realized I double payed. I paid the entire amount when I returned the car instead of subtracting the initial deposit that I made. The sun had clearly gotten to me. I called St. John Car Rental who were unware of the problem but very friendly about the matter. They asked me to fax my credit card statement which I did. Then I proceeded not to think about the matter for the next couple weeks. I only recently checked my statement and found a credit from St. John Car Rental for $100. It was credited a few weeks ago.  I realize on the surface I might have complaints about being overcharged initially, but that was as much my own fault as the car rental’s as it’s unclear if all customers have to make deposits.  However given the favorable service I received while I was on the island, the quick solution to my complaint, I harbour only the warmest feelings towards St. John Car Rental.  Besides I’m always happy to support local family businesses, though it’s not like the major car rental agencies can be found on St. John.  If you ever go to St. John, I would definitely consider St. John Car Rental.  They are conveniently located near the ferry, and downtown.   Location is especially important if you plan on going downtown and need parking.  The car rental agencies allow you to park at their lots while you’re in town.